We believe in karma, and strive to treat our customers as we'd like to be treated!

Here's how you can contact us:

Sharon Herrman
Owner & Alpha Female
2490 Black Rock Turnpike #448
Fairfield, CT 06825
203-292-3845

Sharon@ZeldasSong.com

 

Customer Service

Zelda’s Song is an online boutique - we do not have a store front, although Zelda’s Song products are available at upscale retail pet boutiques. So, go ahead and try us on the weekends and major holidays and even late in the evenings (Eastern time) - but we may not always be available then.

We will respond to your call or email as quickly as possible. Please be sure to check your spam filter if it’s been a couple of days.

Purchases and Methods of Payment

For custom photo orders, we will contact you within 24 hours with a proof photo of your piece for approval.  Please check your spam folder if it’s been a few days.

We accept orders through the website (www.ZeldasSong.com) or by telephone (203-292-3845). We accept Visa, MasterCard, Discover, American Express and PayPal.  We sell and ship items to addresses in the United States and Canada.

Return, Exchange Or Refund

If you are not happy with your product when you receive it, contact me as soon as possible so we can figure it out. In order to issue a complete refund, we will need to have the item returned.  Refunds are processed through the appropriate payment gateway within 24 hours of confirming the refund; it may take a few days for the processor and your bank to return the funds to your account.

Rarely, there are issues with a link or clasp - no problem, we will replace that or send you a new item. If you can send us a photo of the problem, there is no need to return the item.

Because we confirm the cropping of the photo and the engraving content, we can’t refund or replace the item after you approve it. However, it is possible at times to replace a photo or engraved charm for a nominal fee.

For our Canadian customers - if you experience a product defect, please contact us asap (with a photo if possible) so we can work out a solution.

Shipping

We offer 2 services to the US and Canada, both with expedited options: Priority Mail from the United States Postal Service and UPS.

Within the United States, Priority Mail and UPS offer tracking from door-to-door.

Within Canada, UPS ONLY offers tracking from door-to-door. If you select the United States Postal Service Priority Mail, I cannot be responsible for tracking information beyond the US border.

Canadian customers please note that you are responsible for any taxes and duty charges for your item - these charges are NOT included in the cost of your jewelry.

For all customers, we will notify you via email when your item goes into the mail with tracking information.


Privacy Policy

Privacy of customer information is top priority.

We use our best efforts to maintain the personal information you give to us in a secure, safe and responsible manner. Customer information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Financial Information

We take every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security.

We DO NOT store financial information such as credit card numbers or personal information on this site. Your credit card information is entered on a secure page on our payment processor, Authorize.net - an industry leader in secure transactions - and is not entered on any page in our website.

Email Privacy

We ask for your email address in order to notify you regarding the status of your order. You may opt-in for our newsletter or promotions, and if you decide to change your mind, just let us know and we will remove you from our list.