We offer 2 services to the US and Canada, both with expedited options: Priority Mail from the United States Postal Service and UPS.
Within the United States, Priority Mail and UPS offer tracking from door-to-door.
Within Canada, UPS ONLY offers tracking from door-to-door. If you select the United States Postal Service Priority Mail, I cannot be responsible for tracking information beyond the US border.
Canadian customers please note that you are responsible for any taxes and duty charges for your item - these charges are NOT included in the cost of your jewelry.
For all customers, we will notify you via email when your item goes into the mail with tracking information.
Returns, Refunds and Exchanges Policy
If you are not happy with your product when you receive it, contact me as soon as possible so we can figure it out. In order to issue a complete refund, we will need to have the item returned. Refunds are processed through the appropriate payment gateway within 24 hours of confirming the refund; it may take a few days for the processor and your bank to return the funds to your account.
Rarely, there are issues with a link or clasp - no problem, we will replace that or send you a new item. If you can send us a photo of the problem, there is no need to return the item.
Because we confirm the cropping of the photo and the engraving content, we can’t refund or replace the item after you approve it. However, it is possible at times to replace a photo or engraved charm for a nominal fee.
For our Canadian customers - if you experience a product defect, please contact us asap (with a photo if possible) so we can work out a solution.